Performance measures are data metrics defined and tracked by city departments to measure the city government’s effectiveness and efficiency of service delivery. Data for the performance measures are derived from the biennial Resident Survey as well as department data tracking systems. Each performance measure is connected to one of the strategic goals and objectives that the City has defined as a high priority. The performance measures will be reviewed and refined annually to ensure they are representative of the priorities set out by City Council and the community. The performance measures in this filtered view is for the "Learning and Enrichment Opportunities" strategic goal and objective.

This dataset contains information about Norfolk Public Library active users by month starting in July 2016. This information will be updated annually. Active users include users whose accounts have had any activity during the previous three years including card renewal, fines added, payments made, or computer usage. This dataset is updated monthly.

This dataset contains information about circulation (checkouts) by item type for each Norfolk Public Library branch location by month. The data begins July 2016 and is updated monthly.

This dataset details the type, intended audience, location, and time of activities and programs offered through Lifelong Learning. This dataset will enable users to learn the programs and activities available to residents and visitors. This data is updated annually.

The information contained in this dataset has been reported to the best of our knowledge. Information is updated regularly; for more information, please visit the webpage belonging to the organization or agency sponsoring the events.

The Community Appearance Index, also known as the Litter Index, is a tool designed by Keep America Beautiful to visually evaluate the overall appearance of a community using litter as an indicator. Every year, 60 routes throughout the five wards of Norfolk are analyzed to determine the cleanliness of the city. After a thorough training, a team of volunteers conduct the analysis using a scoring system ranging from 1-4 with “1” indicating minimal to no litter and “4” indicating extremely littered. Methodology for this process includes recruiting volunteers who commit to attend a one-and-a-half-day Community Appearance Index scan. Each volunteer is thoroughly trained on the index to accurately and consistently survey a statistical sample of the city. The results of the scan are then averaged to produce the City of Norfolk Community Appearance Index score.

This dataset is updated annually; the data begins in 2010. The Litter Index survey is normally conducted in August; the 2020 survey will be delayed due to COVID-19.

In 2022, Keep Norfolk Beautiful received a grant from Litterati to participate in the City Fingerprint Project. Litterati is a global litter data science company that records, analyzes, and provides insights into litter hotspots worldwide. Through the City Fingerprint Project, Litterati focused on observing and recording litter data in specific and repeatable locations in Norfolk through the Spring, Summer, and Fall of 2022 in order to provide a baseline of where litter is in Norfolk and what type is litter appears in the City. This dataset contains the litter that was observed during this project.

This dataset is a one-time data release and will not be updated.

In 2022, Keep Norfolk Beautiful received a grant from Litterati to participate in the City Fingerprint Project. Litterati is a global litter data science company that records, analyzes, and provides insights into litter hotspots worldwide. Through the City Fingerprint Project, Litterati focused on observing and recording litter data in specific and repeatable locations in Norfolk through the Spring, Summer, and Fall of 2022 in order to provide a baseline of where litter is in Norfolk and what type is litter appears in the City. This dataset contains the distance in meters that were walked at each project location during each project phase (Spring, Summer, Fall). It also includes the number of objects of litter per meter that were observed during this project.

This dataset is a one-time data release and will not be updated.

Norfolk Community Services Board (CSB) is the primary provider of public mental health, substance abuse, intellectual /developmental disabilities and substance use disorder in Norfolk, VA. The continuum of services provided by the CSB spans from outreach and prevention through intensive psychiatric care. CSB services are provided by clinical service professionals with expertise in these service areas.

This dataset is a monthly breakdown of certain services that CSB provides Norfolk’s residents. These services include mental health, developmental, substance abuse, and emergency services. These services do not make up all the services that CSB provides, that include services such as infant and toddler and specific grant-funded services. A total hourly duration for the month is provided, as well as details on the type of service that was provided. This dataset will be updated monthly.