This dataset provides data from MyNorfolk, a citizen services portal that delegates and tracks requests and questions about the city of Norfolk and the services we provide to our residents, businesses, and visitors. Data for the service requests is collected from phone calls, emails, an app for smart phones and on-line. The portal is managed by the Norfolk Cares Center; its mission is to provide a single point of contact for visitors, residents, businesses and city staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service.

**Disclaimer - With the current process in place, not all tickets are closed automatically. There could be tickets shown as open in this dataset that are closed in our other systems. We are working to address the issue.

The Address Information Resource is a compilation of information related to active and pending addresses in the City of Norfolk. It provides a consolidated source to allow for quick and easy access to information about an address including details related to school districts, municipal services, planning, public safety, and civic leadership. It is one of the main data resources that provides content for the Norfolk AIR website (http://air.norfolk.gov)

This dataset contains data on Work Orders performed by field crews from the Department of Parks & Recreation, the Department of Transit, and the Environmental Storm Water Management and Streets & Bridges Divisions of the Department of Public Works. The data comes from the city’s implementation of CentralSquare’s Enterprise Asset Management platform, also known as Lucity. This dataset is updated daily on weekdays.