This Dataset provides data from the IMPACT System. Data is collected by phone calls, emails, iPhone requests, and on-line requests from citizens and City staff. The Norfolk Cares Assistance Center provides a single point of contact for visitors, residents, businesses and City staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service. The Norfolk Cares Center was established to accomplish the cities initiative to become a more responsive customer oriented organization, and is a part of the Neighborhood Development Department.
The Norfolk Cares Center provides support services in the administration of the IMPACT System by:
• Receiving and routing requests to the appropriate Departments for investigation and resolution
• Creating Service Requests, Complaint Numbers and Work Orders using department specific applications (Basic GOV, HANSEN and Northstar)
• Providing timely and responsive follow-up to all on-line requests via the Civic Plus Application
• Record Custodians for City Attorney Claims (for most citizens we are the 1st point of contact)
• Utilizing City Website to provide requested information to citizens
• Contacting individual Departments for follow-up when completion time-frames have exceeded.
This Dataset provides data from the IMPACT System. Data is collected by phone calls, emails, iPhone requests, and on-line requests from citizens and City staff. The Norfolk Cares Assistance Center provides a single point of contact for visitors, residents, businesses and City staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service. The Norfolk Cares Center was established to accomplish the cities initiative to become a more responsive customer oriented organization, and is a part of the Neighborhood Development Department.
The Norfolk Cares Center provides support services in the administration of the IMPACT System by:
• Receiving and routing requests to the appropriate Departments for investigation and resolution
• Creating Service Requests, Complaint Numbers and Work Orders using department specific applications (Basic GOV, HANSEN and Northstar)
• Providing timely and responsive follow-up to all on-line requests via the Civic Plus Application
• Record Custodians for City Attorney Claims (for most citizens we are the 1st point of contact)
• Utilizing City Website to provide requested information to citizens
• Contacting individual Departments for follow-up when completion time-frames have exceeded.
The City of Norfolk Open GIS Data Site. This site contains various spatial data that can be used by anyone with an interest in geographic information systems (GIS) data for their applications. The City’s datasets are updated regularly and can be downloaded or accessed for free from this site. If you don’t see a particular dataset you are looking for, please check back often, as we will be providing additional data to the site in the future.
The Pace Bike Share program launched in April 2018. Pace is a system provider of 250 share bikes available for the public to use. The Pace program is a third party application that allows riders to reserve and use a bicycle in Norfolk at a low cost. This dataset is a record of trips taken in 2018. Trip data is tracked by user’s cell phones, not by a device on the bicycle, which may result in anomalies in the data.
*Please note:
The information contained on the City of Norfolk’s Open Data Portal for the Norfolk Pace Bike dataset consists of data provided to Norfolk by Zagster, the company that runs the Pace Bike program. The city makes no representation or warranty as to the completeness or accuracy of the data.
Public art is artwork in public locations where everyone can see and enjoy it.
Norfolk is among the great cities that use public art to inspire, educate, beautify and give character to public places. The Public Arts Commission together with city staff, developed policies for the development of artwork that creates a unique image and sense of place for Norfolk. This dataset is a compiled list of existing public art recorded by Norfolk.
*Please note this dataset does not include the Mermaid Statues, which will be added later in 2019 once a complete cataloging of all locations has occurred.
Public art is artwork in public locations where everyone can see and enjoy it.
Norfolk is among the great cities that use public art to inspire, educate, beautify and give character to public places. The Public Arts Commission together with city staff, developed policies for the development of artwork that creates a unique image and sense of place for Norfolk. This dataset is a compiled list of existing public art recorded by Norfolk
This dataset contains information about all of the registered borrowers from Fiscal year 2016 though 2018 for Norfolk Public Library. This includes all active accounts that have been verified and approved by library staff annually.
Please Note: InterLibrary Loan (ILL) - was previously housed at Kirn/Slover and each borrowing library was issued a unique account. They now use a special ILL application that doesn't require those accounts.
This dataset contains information about circulation (checkouts) by item type for each branch location by month. The data is from Fiscal Year 2016 to Fiscal Year 2018 and will be updated at the end of each fiscal year.
