This Dataset provides data from the IMPACT System. Data is collected by phone calls, emails, iPhone requests, and on-line requests from citizens and City staff. The Norfolk Cares Assistance Center provides a single point of contact for visitors, residents, businesses and City staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service. The Norfolk Cares Center was established to accomplish the cities initiative to become a more responsive customer oriented organization, and is a part of the Neighborhood Development Department.
The Norfolk Cares Center provides support services in the administration of the IMPACT System by:
• Receiving and routing requests to the appropriate Departments for investigation and resolution
• Creating Service Requests, Complaint Numbers and Work Orders using department specific applications (Basic GOV, HANSEN and Northstar)
• Providing timely and responsive follow-up to all on-line requests via the Civic Plus Application
• Record Custodians for City Attorney Claims (for most citizens we are the 1st point of contact)
• Utilizing City Website to provide requested information to citizens
• Contacting individual Departments for follow-up when completion time-frames have exceeded.

This Dataset provides data from the IMPACT System. Data is collected by phone calls, emails, iPhone requests, and on-line requests from citizens and City staff. The Norfolk Cares Assistance Center provides a single point of contact for visitors, residents, businesses and City staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service. The Norfolk Cares Center was established to accomplish the cities initiative to become a more responsive customer oriented organization, and is a part of the Neighborhood Development Department.
The Norfolk Cares Center provides support services in the administration of the IMPACT System by:
• Receiving and routing requests to the appropriate Departments for investigation and resolution
• Creating Service Requests, Complaint Numbers and Work Orders using department specific applications (Basic GOV, HANSEN and Northstar)
• Providing timely and responsive follow-up to all on-line requests via the Civic Plus Application
• Record Custodians for City Attorney Claims (for most citizens we are the 1st point of contact)
• Utilizing City Website to provide requested information to citizens
• Contacting individual Departments for follow-up when completion time-frames have exceeded.

This dataset contains data from the Norfolk Cares Call Center. This dataset also feeds the city's Service Connect Application.

This dataset contains data from the Norfolk Cares Call Center. This dataset also feeds the city's Service Connect Application.

This dataset contains data from the Norfolk Cares Call Center. This dataset also feeds the city's Service Connect Application.

This dataset represents all active warrants recorded by the Norfolk Police Department. This dataset enables citizens to search crimes by type, demographics of persons involved and total number of outstanding warrants

This dataset represents all arrests that occurred in the last 24 hours as recorded by Norfolk Police Department.

Norfolk Master Gardeners' Significant Trees volunteers gather data (diameter, height, canopy spread, location, species, and general information) about trees of interest in Norfolk. The data is put in the Norfolk Significant Trees website to be shared with others who have an interest in the local environment.

This dataset is all business licenses issued each month by the Commissioner of Revenue.

****Disclaimer: This dataset includes new business licenses that are issued every weekday by the Commission of the Revenue; starting January 2019. This dataset does not include business license renewals or indicate businesses that are no longer in operation.