This dataset provides data from MyNorfolk, a citizen services portal that delegates and tracks requests and questions about the city of Norfolk and the services we provide to our residents, businesses, and visitors. Data for the service requests is collected from phone calls, emails, an app for smart phones and on-line. The portal is managed by the Norfolk Cares Center; its mission is to provide a single point of contact for visitors, residents, businesses and city staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service.

**Disclaimer - With the current process in place, not all tickets are closed automatically. There could be tickets shown as open in this dataset that are closed in our other systems. We are working to address the issue.

This dataset provides information about Norfolk's parks, open spaces, community centers and other city properties. The data details both active and passive recreational opportunities including playgrounds, dog parks, ball fields, basketball courts and many others. This data will be updated twice a year, in January and July.

The Scooters dataset is data about trips on electronic scooters. Lime Scooters were made available to the public in June 2019 to use throughout Norfolk. Data represents trips from July 2019 to the present and is updated weekly.

Provides data from the city of Norfolk’s Human Resources regarding base salary and hourly wage information for all full-time and part-time employees. This dataset has salaries as of May 1, 2018.

This dataset is all business licenses issued each month by the Commissioner of Revenue.

****Disclaimer: This dataset includes new business licenses that are issued every weekday by the Commission of the Revenue; starting January 2019. This dataset does not include business license renewals or indicate businesses that are no longer in operation.

First, a caveat: the NFIP data does NOT provide information specific to individual homes or parcels. This information is protected under federal law. All personal identifying information about policy holders has been redacted, and data has been anonymized to census tract, reported ZIP code, and one decimal point digit of latitute and longitude. If mapped, flood insurance policies and claims may appear to be clustered at a particular location due to this anonymization.
What all that means: you cannot search for an address to see whether it has flooded.
However, among many things, this data shows flooding trends in Norfolk over the last 40+ years. It shows the census tracts that flood most frequently. And it shows where the largest number and highest value of claims occur.

FEMA believes this historic release of NFIP data promotes transparency, reduces complexity related to public data requests, and improves how stakeholders interact with and understand the program. This is the largest, most comprehensive release of NFIP data coordinated by FEMA to date. This dataset allows for customizable searches to create reports, analyze and visualize present and historical NFIP data faster and easier than before.
This data will help FEMA build a national culture of preparedness by providing claims and policy information people need to make better choices about their flood risk and the insurance they need to protect the life they've built.
Norfolk's Open Data team extracted city-specific information from the FEMA dataset. The dataset included here represents almost 6,000 claims on record from 1977 through 2019, totaling 67 million dollars in damage in the City of Norfolk.

Norfolk’s Pace Bike Share program launched in April 2018. Pace is a vendor that provided 250 share bikes in Norfolk for public use. The Pace program is a third-party application that allows riders to reserve and use a bicycle in Norfolk at a low cost. This dataset is a record of trips taken in 2018. Trip data is tracked by user’s cell phones, not by a device on the bicycle, which may result in anomalies in the data.

*Please note: The Norfolk Pace Bike dataset consists of data provided to Norfolk by Zagster, the company that implemented the Pace Bike program. The city makes no representation or warranty as to the completeness or accuracy of the data.
This dataset includes trip path data collected in 2018 only. The Pace Bike program was halted in Norfolk in early 2020 and the city was unable to obtain the 2019 data from the vendor.

This dataset contains information about all of the registered borrowers from Fiscal year 2016 though 2018 for Norfolk Public Library. This includes all active accounts that have been verified and approved by library staff annually.

Please Note: InterLibrary Loan (ILL) - was previously housed at Kirn/Slover and each borrowing library was issued a unique account. They now use a special ILL application that doesn't require those accounts.

This dataset contains information about circulation (checkouts) by item type for each branch location by month. The data is from Fiscal Year 2017 to Fiscal Year 2020 and will be updated at the end of each fiscal year.