This dataset contains data from the Norfolk Cares Call Center. This dataset also feeds the city's Service Connect Application.

This Dataset provides data from the IMPACT System. Data is collected by phone calls, emails, iPhone requests, and on-line requests from citizens and City staff. The Norfolk Cares Assistance Center provides a single point of contact for visitors, residents, businesses and City staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service. The Norfolk Cares Center was established to accomplish the cities initiative to become a more responsive customer oriented organization, and is a part of the Neighborhood Development Department.
The Norfolk Cares Center provides support services in the administration of the IMPACT System by:
• Receiving and routing requests to the appropriate Departments for investigation and resolution
• Creating Service Requests, Complaint Numbers and Work Orders using department specific applications (Basic GOV, HANSEN and Northstar)
• Providing timely and responsive follow-up to all on-line requests via the Civic Plus Application
• Record Custodians for City Attorney Claims (for most citizens we are the 1st point of contact)
• Utilizing City Website to provide requested information to citizens
• Contacting individual Departments for follow-up when completion time-frames have exceeded.

This dataset contains data from the Norfolk Cares Call Center. This dataset also feeds the city's Service Connect Application.