This dataset provides data from MyNorfolk, a citizen services portal that delegates and tracks requests and questions about the city of Norfolk and the services we provide to our residents, businesses, and visitors. Data for the service requests is collected from phone calls, emails, an app for smart phones and on-line. The portal is managed by the Norfolk Cares Center; its mission is to provide a single point of contact for visitors, residents, businesses and city staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service.

**Disclaimer - With the current process in place, not all tickets are closed automatically. There could be tickets shown as open in this dataset that are closed in our other systems. We are working to address the issue.

This dataset provides data from MyNorfolk, a citizen services portal that delegates and tracks requests and questions about the city of Norfolk and the services we provide to our residents, businesses, and visitors. Data for the service requests is collected from phone calls, emails, an app for smart phones and on-line. The portal is managed by the Norfolk Cares Center; its mission is to provide a single point of contact for visitors, residents, businesses and city staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service.

**Disclaimer - With the current process in place, not all tickets are closed automatically. There could be tickets shown as open in this dataset that are closed in our other systems. We are working to address the issue.

As of October 30, 2019, this data set will no longer be updated. A new citizen request app, called MyNorfolk, has been implemented and data from that app is available in this Open Data portal.

The Norfolk Cares data set provides data from the IMPACT System. The data was collected by phone calls, emails, iPhone requests, and on-line requests. This data set includes service requests from November 2014 to October 2019.

Norfolk Cares is the single point of contact for visitors, residents and businesses to request a City service, report a concern, seek information about Norfolk, or follow-up on a previous request. This dataset provides statistics about incoming calls to the Norfolk Cares Center. The dataset is grouped in 15-minute increments (showing only active call-taking hours) and includes statistics such as the number of incoming calls, abandoned calls, time to answer calls, call duration, and active all takers. This dataset will be updated daily.

This dataset contains data from the Norfolk Cares Call Center. This dataset also feeds the city's Service Connect Application.