10/30/19 - This dataset is currently not being updated while Norfolk transitions to a new data collection system for resident requests. We will resume updating the dataset as quickly as possible.

This Dataset provides data from the IMPACT System. Data is collected by phone calls, emails, iPhone requests, and on-line requests from citizens and City staff. The Norfolk Cares Assistance Center provides a single point of contact for visitors, residents, businesses and City staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service.

This dataset contains data from the Norfolk Cares Call Center. This dataset also feeds the city's Service Connect Application.