CrimeMapping.com allows citizens to query and map recent crimes and incidents within the City’s borders. Crime data is extracted on a regular basis from each department's records system so that the information being viewed through a Web browser is the most current available.

The Community Appearance Index, also known as the Litter Index, is a tool designed by Keep America Beautiful to visually evaluate the overall appearance of a community using litter as an indicator. Every year, 60 routes throughout the five wards of Norfolk are analyzed to determine the cleanliness of the city. After a thorough training, a team of volunteers conduct the analysis using a scoring system ranging from 1-4 with “1” indicating minimal to no litter and “4” indicating extremely littered. Methodology for this process includes recruiting volunteers who commit to attend a one-and-a-half-day Community Appearance Index scan. Each volunteer is thoroughly trained on the index to accurately and consistently survey a statistical sample of the city. The results of the scan are then averaged to produce the City of Norfolk Community Appearance Index score.

This dataset is updated annually; the data begins in 2010. The Litter Index survey is normally conducted in August; the 2020 survey will be delayed due to COVID-19.

The City of Norfolk is committed to using data to help inform decisions and allocate resources. One important source of data is input from residents about their priorities and satisfaction with the services we provide. Norfolk last conducted a citywide survey of residents in 2014.

To provide up-to-date information regarding resident priorities and satisfaction, Norfolk contracted with ETC institute to conduct a survey of residents. This survey was conducted in the fall of 2022; surveys were sent via the U.S. Postal Service and respondents were given the choice of responding by mail, online, or by telephone. This survey represents a random and statistically valid sample of residents from across the city. ETC Institute monitored responses and followed up to ensure all sections of the city were represented. An opportunity was also provided for residents not included in the random sample to take the survey and express their views. This dataset includes all survey data, excluding demographic data to protect privacy. This dataset will be updated every two years.