This dataset provides data from MyNorfolk, a citizen services portal that delegates and tracks requests and questions about the city of Norfolk and the services we provide to our residents, businesses, and visitors. Data for the service requests is collected from phone calls, emails, an app for smart phones and on-line. The portal is managed by the Norfolk Cares Center; its mission is to provide a single point of contact for visitors, residents, businesses and city staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service.

**Disclaimer - With the current process in place, not all tickets are closed automatically. There could be tickets shown as open in this dataset that are closed in our other systems. We are working to address the issue.

This dataset provides data from MyNorfolk, a citizen services portal that delegates and tracks requests and questions about the city of Norfolk and the services we provide to our residents, businesses, and visitors. Data for the service requests is collected from phone calls, emails, an app for smart phones and on-line. The portal is managed by the Norfolk Cares Center; its mission is to provide a single point of contact for visitors, residents, businesses and city staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service.

**Disclaimer - With the current process in place, not all tickets are closed automatically. There could be tickets shown as open in this dataset that are closed in our other systems. We are working to address the issue.

This dataset provides information about all Neighborhood Quality code enforcement open and closed cases along with their associated inspections, violations, and status information. All Neighborhood Quality data is collected and reported from the Neighborhood Quality code enforcement office.
Neighborhood Quality code enforcement’s mission is to maintain and strengthen neighborhood standards. The City of Norfolk’s approach to code enforcement is to use all tools to achieve compliance. These tools include educating civic leagues, citizens, and the public in understanding the scope of enforcement. Other tools are working with homeowners to help establish timelines for projects, and legal steps for abatement. This data entered will reflect that workflow of a responsive customer-oriented organization using tools to accomplish compliance. This web-based tool consolidates entry of Code Enforcement cases to one central application in correspondence with this initiative. All codes cited are from the city of Norfolk’s Codes Chapter 25 which covers Vehicle and Property and Chapter 27 which covers nuisances.

As of October 30, 2019, this data set will no longer be updated. A new citizen request app, called MyNorfolk, has been implemented and data from that app is available in this Open Data portal.

The Norfolk Cares data set provides data from the IMPACT System. The data was collected by phone calls, emails, iPhone requests, and on-line requests. This data set includes service requests from November 2014 to October 2019.

This dataset contains data from the Norfolk Cares Call Center. This dataset also feeds the city's Service Connect Application.