The Community Appearance Index, also known as the Litter Index, is a tool designed by Keep America Beautiful to visually evaluate the overall appearance of a community using litter as an indicator. Every year, 60 routes throughout the 5 wards of Norfolk are analyzed to determine the cleanliness of the city. After a brief training, a team of volunteers conduct the analysis using a scoring system ranging from 1-4 with “1” indicating minimal to no litter and “4” indicating extremely littered.

10/30/19 - This dataset is currently not being updated while Norfolk transitions to a new data collection system for resident requests. We will resume updating the dataset as quickly as possible.

This Dataset provides data from the IMPACT System. Data is collected by phone calls, emails, iPhone requests, and on-line requests from citizens and City staff. The Norfolk Cares Assistance Center provides a single point of contact for visitors, residents, businesses and City staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service.

This dataset contains data from the Norfolk Cares Call Center. This dataset also feeds the city's Service Connect Application.

View current and past inspection outcomes, including violations noted for restaurants in the City of Norfolk.