This dataset provides data from MyNorfolk, a citizen services portal that delegates and tracks requests and questions about the city of Norfolk and the services we provide to our residents, businesses, and visitors. Data for the service requests is collected from phone calls, emails, an app for smart phones and on-line. The portal is managed by the Norfolk Cares Center; its mission is to provide a single point of contact for visitors, residents, businesses and city staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service.

**Disclaimer - With the current process in place, not all tickets are closed automatically. There could be tickets shown as open in this dataset that are closed in our other systems. We are working to address the issue.

The Community Appearance Index, also known as the Litter Index, is a tool designed by Keep America Beautiful to visually evaluate the overall appearance of a community using litter as an indicator. Every year, 60 routes throughout the five wards of Norfolk are analyzed to determine the cleanliness of the city. After a thorough training, a team of volunteers conduct the analysis using a scoring system ranging from 1-4 with “1” indicating minimal to no litter and “4” indicating extremely littered. Methodology for this process includes recruiting volunteers who commit to attend a one-and-a-half-day Community Appearance Index scan. Each volunteer is thoroughly trained on the index to accurately and consistently survey a statistical sample of the city. The results of the scan are then averaged to produce the City of Norfolk Community Appearance Index score.

This dataset is updated annually; the data begins in 2010. The Litter Index survey is normally conducted in August; the 2020 survey will be delayed due to COVID-19.

This dataset provides data from MyNorfolk, a citizen services portal that delegates and tracks requests and questions about the city of Norfolk and the services we provide to our residents, businesses, and visitors. Data for the service requests is collected from phone calls, emails, an app for smart phones and on-line. The portal is managed by the Norfolk Cares Center; its mission is to provide a single point of contact for visitors, residents, businesses and city staff to request a city service, report a concern, seek information about Norfolk, or follow-up on a previous request for service.

**Disclaimer - With the current process in place, not all tickets are closed automatically. There could be tickets shown as open in this dataset that are closed in our other systems. We are working to address the issue.

As of October 30, 2019, this data set will no longer be updated. A new citizen request app, called MyNorfolk, has been implemented and data from that app is available in this Open Data portal.

The Norfolk Cares data set provides data from the IMPACT System. The data was collected by phone calls, emails, iPhone requests, and on-line requests. This data set includes service requests from November 2014 to October 2019.

This dataset contains data from the Norfolk Cares Call Center. This dataset also feeds the city's Service Connect Application.

View current and past inspection outcomes, including violations noted for restaurants in the City of Norfolk.