The City of Norfolk is committed to using data to help inform decisions and allocate resources. One important source of data is input from residents about their priorities and satisfaction with the services we provide. Norfolk last conducted a citywide survey of residents in 2014.

To provide up-to-date information regarding resident priorities and satisfaction, Norfolk contracted with ETC institute to conduct a survey of residents. This survey was conducted in the fall of 2022; surveys were sent via the U.S. Postal Service and respondents were given the choice of responding by mail, online, or by telephone. This survey represents a random and statistically valid sample of residents from across the city. ETC Institute monitored responses and followed up to ensure all sections of the city were represented. An opportunity was also provided for residents not included in the random sample to take the survey and express their views.

This dataset includes all survey data (including demographics questions and responses), with the exception of free form comments and the Ward and Superward that the respondent lived in at the time of the survey. This dataset will be updated every two years.