Resilient Norfolk- FY 2024

The Resilient Norfolk service objective aims to increase intentional planning and community investment which creates a desirable, inclusive community with a lasting built and natural environment.

The Resident Survey was conducted in the fall of 2022, with the next one occurring in 2024. There are three Resident Survey questions the City uses to track its performance related to creating a more Resilient Norfolk. See the satisfaction rate for those three questions in the call-outs below.
The City also tracks the performance of services across multiple departments related to the goal of making a more Resilient Norfolk. Read more about these performance measures in the visuals below.

Participants in Emergency Preparedness Events

Participation in Emergency Preparedness and Response community outreach events is very important to the City. A higher participation means more individuals and groups are equipped to handle emergency events. This chart shows how the City monitors our participation numbers and performance.

Environmental Inspections

The City prioritizes maintaining regulatory guidelines regarding environmental standards. To this end, inspections are crucial to maintaining a healthy and thriving waterway environment in Norfolk. Environmental Review and Inspections in City Planning helps ensure the city meets state and federal mandates concerning erosion and sediment control, wetlands, and Chesapeake Bay preservation requirements.

Street Sweeping

To support the storm water system which can help to reduce flooding issues and improve water quality, the City sweeps all streets on a quarterly basis. This link provides more information on how you can support street sweeping across the city: https://www.norfolk.gov/DocumentCenter/View/49767/Street-Sweeping---Do-Your-Part-PDF

Check out the video below for additional information about the City's street sweeping operations!

Floodplain Management

To gauge Norfolk's performance regarding floodplain management, the City uses FEMA's Community Rating System Score for Floodplain Management. The lower the rating, the better. In 2023, Norfolk was nationally recognized as one of the leaders in floodplain management.

Flood Insurance

While obtaining a flood insurance policy is an individual homeowner's responsibility, the City takes an active role in promoting and encouraging homeowners to have active flood insurance policies. Learn more about flood insurance here.
Check out the other performance measures tied to the Resilient Norfolk service objective in this filtered dataset!

FY 2024 Budget Action Highlights - Resilient Norfolk

Increase Floodplain Mailings - $16,800 is included in the FY 2024 budget to increase flood mailings in support of FEMA Community Rating System (CRS) efforts.  These funds will be used to mail additional notifications to residents residing in VE zones, repetitive loss areas, and flood hazard areas.
Enhance Street Sweeping - The FY 2024 budget includes $231,628 for a new Equipment Operator III position and one-time funds to purchase a new leaf vacuum truck. The vacuum truck removes the majority of the bulk of leaves on curb line to reduce the number of passes sweeper vehicles would need to make to clean curb lines. This enhancement will reduce the wear and tear of city equipment and reduce overtime hours in the division.
Support Flood Wall Project - The CIP includes funding to support Phase 1 of the Coastal Storm Risk Management project which includes a large-scale extension of the Downtown Norfolk floodwall and the design and construction of storm surge barriers, levees, and pump stations. Norfolk will need to provide an annual $93 million match over the next ten years to this $2.6 billion project. This is the largest direct investment made by any Council to ensure the ongoing safety and prosperity of our residents and businesses. The project will be completed in five phases over the next decade and ensure Norfolk is a resilient and sustainable coastal city. The FY 2024 budget includes $271,508 for the addition of five new positions to manage the city's joint Coastal Storm Risk Management project with the Army Corp of Engineers to build the flood wall downtown as well as various other flood protection measures throughout the city.
Behind the Flood Wall - The budget and CIP will address “behind the wall” flooding by reallocating the dedicated Citywide Flooding Reserve from the Storm Water monthly fee to the support the Blue/Greenway and neighborhood drainage projects in various neighborhoods. Furthermore, $40 million is included in the CIP from FY 2024 through FY 2028 to address neighborhood flooding.

Want to learn more about how the City is tracking it's Strategic Goals and Objectives? Click here to head back to the homepage!